Frequently Asked Questions

General Questions

What is CoyotesPremium.com?

CoyotesPremium.com is the official single game suites website of the Arizona Coyotes. CoyotesPremium.com is designed specifically for premium suite and loge sales (e.g. luxury suites, luxury suite tickets, etc.). This website is operated by the Arizona Coyotes and powered by SuitePro.

Am I buying directly from the team/venue?

Yes. The suites posted for sale on this website are directly from the Arizona Coyotes.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data.

Shopping for a Suite

How do I purchase an Arizona Coyotes suite?

To rent an Arizona Coyotes suite, click on the game you wish to attend via the Reserve Now page to see available suite options. A suite can be purchased directly from the website by entering your credit card details or by contacting Arizona Coyotes Premium Partnerships at 623-772-3888 or email us at [email protected].

To lease a suite for the entire Coyotes season, click on this link to view more information about lease options and benefits.

When do I get my tickets after purchasing a suite?

Following your purchase, a representative from the Coyotes Premium Partnerships Department will be in touch to coordinate ticket delivery for your suite. All suite tickets and parking passes will be mobile-only.

How are my tickets delivered?

All suite tickets and parking passes will be mobile-only. After your purchase, you will be assigned an online Account Manager and the Coyotes will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access to the game.

Will the suite be private to my group?

All suites will be private, but glass seats and loges may have shared spaces.

What is a Loge?

The loges are shared semi-private premium spaces for you and your guests to enjoy a game or event in. While the space is shared, you have your own seats and space within the area.

Are suites ADA accessible?

Yes. All Suites and Loges are ADA accessible.

Payment

What forms of payment are accepted?

Acceptable forms of payment on CoyotesPremium.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)

For any other payment method please contact our Premium Partnerships Department at 623-772-3888

Is payment required in full?

Payment in full is required upon booking in order to secure a suite.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other costs to consider will be in-suite catering expenses, additional parking passes and additional overflow tickets if needed.

Refund Policy

Can I cancel my suite reservation?

No. Per our sales terms and conditions, all suite sales are final. For more information on rescheduled events or cancelled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Premium Experience

Am I required to purchase catering?

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted inside the stadium.

How much does catering typically cost?

Catering costs will be available closer to the event date. Packages are set based on the number of people in the suite. Spend is based on type of food - I.e., snacks vs. full meals – and number of people.

Can I purchase additional tickets (also known as Overflows) for my suite?

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your Arizona Coyotes Premium Partnerships representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

Can I get guest passes for my suite?

Guest passes are not allowed for suites. If you would like to host additional guests, you will have to purchase Overflow tickets up to the maximum allowed for your suite type.

What is the child ticket policy for suites?

Children 2 years of age and under will not require a separate ticket for admission. Suites can provide a welcomed private and secure space for families attending a game with younger children.

Issues

If I'm having trouble booking a suite online, who can I contact?

If you are having trouble, please call us at 623-772-3888 or email us at [email protected].

Can I pay using a different payment method?

Acceptable forms of payment on CoyotesPremium.com include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover
  • Mobile Payment (Apple Pay)

For any other payment method please contact our Premium Partnerships Department at 623-772-3888

Still have questions?

Reach out and a Coyotes representative will be happy to assist you